Operations Distribution Suite — Matrack Tickets

Filters, dedupes & fairly distributes support tickets across the team

Data Source

Click or drag & drop
XLS, XLSX, or CSV

Pipeline

File loaded

Duplicates highlighted

Duplicates removed

Filters applied

Distributed to agents

Statistics

—

Total rows

—

Duplicates

—

Unique

—

After filter

1Highlight Duplicates

2Remove Duplicates

Keeps first occurrence of each Ticket ID

3Subject Filters

Custom keywords

4User Filters

Custom keywords

5Apply Filters

6Agents & Distribute

Agent Roster

Toggle Full / Half shift per agent above, then distribute.

Select a brand above, then upload
an XLS, XLSX, or CSV file to begin.